Partzilla Reviews

Partzilla has an overall rating of 3.8 based on 594 reviews. Customer feedback on Partzilla is mixed: Partzilla reviewers highlight positive aspects like wide selection of parts, competitive pricing, helpful customer service and fast shipping, which strongly appeal to motorcycle and ATV enthusiasts, DIY repairers, and hobbyists. However, Partzilla is often criticized for its website navigation issues, occasional stock shortages, delayed order processing and limited international shipping options.

3.8/5.0

594 reviews

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All Partzilla Reviews (594)
Morton_peden99
May 30, 2026
"Code worked, but it was still kinda pricey"
I used one of those promo codes and it did take a little off, so that was nice. But then shipping got added and this whole thing still felt a bit expensive. Checkout was easy though, no real issues there
Juan.ernesto
May 27, 2026
"I ordered a part and the site..."
I ordered a part and the site itself was fine, nothing too complicated. But the billing part got annoying tbh. My card got charged, then it looked like another pending charge popped up for a few days which had me wondering what was going on. Customer service did get back to me, but it took longer than I hoped to get it sorted. The parts showed up fine, I just wish the payment side was smoother
katherine.Lewis
May 23, 2026
"My Local Dealer Owes Me an Apology"
This was cheaper than going through my local dealer, and it shipped quickly too. I almost feel like the dealer should apologize for what they were charging me before
STAFFORD
April 24, 2026
"I ordered a part because it looked…"
I ordered a part because it looked like it was in stock, then later found out it was actually backordered. I get that delays happen, but the site really needs to show that before you check out. The inventory info kind of works when it wants, and that’s frustrating when you’re trying to plan around getting a part. I ended up waiting around and then had to figure out another option. Prices were decent, but the stock info needs to be way more upfront.
RAMSEY
April 20, 2026
"Partzilla was easy to use overall…"
Partzilla was easy to use overall. I found my bike model fast, and the diagrams made it way easier to figure out what I needed. Checkout was simple too, which I appreciated because there weren’t any weird extra steps or confusion. The only thing that frustrated me was the waiting part, I just wanted my order to move along faster. Still, the website itself was smooth, and I’d probably use it again.
charles1976
April 14, 2026
"I had a strange fitment question for my..."
I had a strange fitment question for my Yamaha and figured I’d probably get a generic answer. Instead, the tech support guy took the time to look through the diagrams with me and noticed I was about to order the wrong part.

It saved me the hassle of a return and made the whole thing a lot easier. He explained it in a simple way, didn’t rush me, and was genuinely useful. Good experience overall.
michael1983
April 03, 2026
"Delivery turned into a total hassle"
I ordered a part that was supposed to ship in a few days, but then it just sat there with no updates for over a week. The tracking never showed anything useful, so I kept wasting time and energy checking it over and over like something might magically change.

When I reached out to support, they gave me vague answers and still couldn’t tell me when it would actually arrive. By the time it finally showed up, I had already missed the weekend I set aside for the repair, which was incredibly frustrating. I wouldn’t order from partzilla again if I needed something on time...
WHITMORE
March 29, 2026
"I had a question about my order and…"
I had a question about my order and they got back to me fast. The answer was simple and clear, no runaround or anything. Overall, I’m happy with the service
Corie_hamman72
March 23, 2026
"I ordered a few parts from…"
I ordered a few parts from partzilla and felt confident throughout the whole process. They kept me updated with clear emails when my order was placed, when it was being processed, and when it shipped. Nothing was confusing, and I never had to reach out or chase anyone down for an update, which I really appreciated. Overall, it was a smooth, easy experience that made me feel like my order was in good hands.
harvey-Thao
March 23, 2026
"I had to cancel my Partzilla order and..."
I had to cancel my Partzilla order and thought it was gonna be a whole thing lol, but it was super easy. I sent in the request and they took care of it fast. No runaround, no random fees, none of that. Really appreciated it, and I’ll def order again once I’m 100% sure on the parts
david1974
March 18, 2026
"Got Here Fine"
It arrived safely and the packaging was actually good. Nothing was damaged, so that was nice. not much else to say, but I’m happy with it overall
BRINKMAN
March 07, 2026
"Refund went through without any drama"
Not much to say here, which is kind of a good thing I guess, I requested the refund, waited a bit, and it came through fine. No weird back-and-forth or chasing anyone down, so yeah, straightforward experience
GloriaMonsivais
February 23, 2026
"Account stuff could be a bit smoother"
Ordering went fine for the most part, but managing my account was kind of frustrating. I had to reset my login twice, though maybe I was doing something wrong, and my address changes didn’t save the first time. Not a huge deal, but it felt a little clunky.
mario-Goodson
February 20, 2026
"Found the ATV Parts I Needed"
I’d been checking around for a few parts for my ATV and wasn’t having much luck, but Partzilla actually had them in stock. The site was straightforward to use, and I found what I needed without wasting a bunch of time. that’s about all you can ask for when you’re just trying to get your machine fixed and move on. Happy with the experience
robert1979
February 19, 2026
"Pleasantly surprised by the real Yamaha part"
I ordered a replacement part for my Yamaha and wasn’t sure what to expect, especially with so many questionable parts online. To my surprise, it showed up in the original packaging with all the correct markings, and it fit exactly like the old one. Definitely seems legit, and I’d be happy to order from Partzilla again.
Micheal-gottlieb
February 06, 2026
"Good place to grab OEM parts"
I’ve ordered a handful of parts from Partzilla and so far it’s been a solid experience. The prices are usually better than what my local dealer charges, and I like being able to look things up and compare OEM parts without feeling like I’m overpaying. Shipping wasn’t the fastest and the cost can add up a little, but even with that, the overall value is still good. I’d definitely recommend checking them out if you need parts and aren’t in a huge rush.
josephcarter8299
January 25, 2026
"I ordered a couple of parts late..."
I ordered a couple of parts late on Monday and already had the shipping email by the next day. No sitting around wondering what was going on, no random delays or anything. Based on this order, Partzilla seems like they’re quick about getting stuff out the door...
Miriam_mohammad79
January 25, 2026
"Shipping Took Way Too Long"
I ordered a part expecting it to ship in a reasonable amount of time, but it just sat there for days with barely any update. Customer service was polite enough, but that doesn’t really make up for the lack of communication or the slow shipping. If there’s a delay, customers should be told instead of left guessing. The part did finally show up and it was fine, but I wouldn’t order from here again if I needed something quickly.
hello_john136
January 18, 2026
"I got the parts I ordered and…"
I got the parts I ordered and everything matched the listing, so no complaints there. Nothing was missing and I didn’t get the wrong item, which is always a relief. Shipping could’ve been a little faster, but the order itself was spot on, if that makes sense.
hello_john943
January 11, 2026
"Heads up: the warranty claim process was a nightmare"
Just a warning for anyone thinking about buying parts here: dealing with my warranty claim was a huge headache. I sent in everything they asked for, but I still kept getting passed around with no real answers. It felt like delay after delay instead of actual help. I definitely won’t be buying parts from them again

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Partzilla Q&A

Looking for a fuel pressure regulator kawasaki part number 16162. its for a 2001 kawasaki vulcan 1500 nomad fuel injection i have a picture of it

How can i get the weight of each part and also the packaging measures?

Paid nearly $90 to have small parcel shipped by ebay global shipping program. 8 days later parcel has just arrived in ky. i,m in the philippines

How easy is it to get a hold of customer service at partzilla.com?

Why does it take so long to get a return shipping label?

heavymeercat901
May 09, 2020

“Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.”

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